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Services Personnel (services + personnel)
Selected AbstractsParticipation in arranging continuing health care packages: experiences and aspirations of service usersJOURNAL OF NURSING MANAGEMENT, Issue 2 2001S. Abbott ba(hons), ma(econ) Aims, This paper examines patients' and carers' experiences of receiving community health services, and considers the degree of patients' participation in the management of their continuing care. Background, Care management, advocated for many years as a way of ensuring appropriate and coordinated care, emphasizes the involvement of patients and carers in care planning. Evidence suggests that such involvement is unusual. Methods, Semi-structured interviews were carried out with 99 continuing health care patients and/or their carers. Findings, A few informants had willingly chosen to be active in arranging and coordinating their care, and a few others, who did not take an active role, were very satisfied with the services which they received. The majority, however, were not satisfied, feeling unclear about how their needs had been assessed and how services had been arranged. They were mostly disappointed by the absence of information and by the lack of regular contact with NHS and/or Social Services personnel. Some had felt compelled to become proactive in order to ensure that the care provided was adequate. Conclusions, Community nurses are valued by patients, and are well placed to be care managers. However, less qualified staff are also able to offer the regular support and information which patients want and value. [source] A Community Intervention by Firefighters to Increase 911 Calls and Aspirin Use for Chest PainACADEMIC EMERGENCY MEDICINE, Issue 4 2006Hendrika Meischke PhD Abstract Objectives: To test the effectiveness of an intervention, delivered face-to-face by local firefighters, designed to increase utilization of 911 and self-administration of aspirin for seniors experiencing chest pain. Methods: King County, Washington was divided into 126 geographically distinct areas that were randomized to intervention and control areas. A mailing list identified households of seniors within these areas. More than 20,000 homes in the intervention areas were contacted by local firefighters. Data on all 911 calls for chest pain and self-administration of aspirin were collected from the medical incident report form (MIRF). The unit of analysis was the area. Firefighters delivered a heart attack survival kit (that included an aspirin) and counseled participants on the importance of aspirin and 911 use for chest pain. Main outcome measures were 911 calls for chest pain and aspirin ingestion for a chest pain event, obtained from the MIRFs that are collected by emergency medical services personnel for 2 years after the intervention. Results: There were significantly more calls (16%) among seniors on the mailing list in the intervention than control areas in the first year after the intervention. Among the seniors who were not on the mailing list, there was little difference in the intervention and control areas. The results were somewhat sensitive to the analytical model used and to an outlier in the treatment group. Conclusions: A community-based firefighter intervention can be effective in increasing appropriate response to symptoms of a heart attack among elders. [source] Funding Higher Education for Adult StudentsNEW DIRECTIONS FOR STUDENT SERVICES, Issue 102 2003Karen M. Hatfield This chapter is designed to help student services personnel assist adult students to understand and navigate through the financial aid process and to pursue alternative ways of funding their higher education. [source] Effects of a supervisory intervention on assessment of interobserver agreement by educational service providersBEHAVIORAL INTERVENTIONS, Issue 2 2008Meredith L. Garrity Effective data collection requires routine assessment of interobserver agreement (IOA). This study evaluated a supervisory intervention to increase the frequency of IOA assessments performed by educational staff at a school for children with developmental disabilities. Intervention components included action directives, strategic posting of IOA recording forms, and performance feedback (positive reinforcement and correction). Implemented in a multiple baseline design, intervention increased IOA assessments targeting skill acquisition and behavior support plans. The study illustrates a systems-level approach towards performance enhancement of human services personnel. Copyright © 2008 John Wiley & Sons, Ltd. [source] Working with managers to improve services: changes in the role of research in social careCHILD & FAMILY SOCIAL WORK, Issue 1 2004Harriet Ward ABSTRACT The setting of specific objectives for children's services and the identification of key outcome indicators, together with the development of a core information specification for children's services with its practical application in the implementation of the Integrated Children's System, all mean that substantially more data are now available to child welfare agencies. Not so long ago in the UK it was the role of research teams to collect and analyse such data. Now that so much of it is already available to agencies, are researchers who work in this area of applied social policy research becoming redundant? Using data from the cohorts of looked after children being studied at the Centre for Child and Family Research, Loughborough University, the paper demonstrates how researchers can work in consultation with the managers of child welfare agencies to make better sense of the data at their disposal. It considers three issues: what additional variables need to be explored to help agencies better understand their performance; how groups of children could be identified who follow predictable pathways through social care; and how qualitative information is necessary to gain a true picture of what is happening. All of these examples demonstrate a fundamental role for researchers in working with social services personnel to identify how services can be improved. [source] | ||||||||||