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Retail Banking (retail + banking)
Selected AbstractsGeographies of Housing Finance: The Mortgage Market in Milan, ItalyGROWTH AND CHANGE, Issue 2 2007MANUEL B. AALBERS ABSTRACT The geography of financial exclusion has mainly focused on exclusion from retail banking. Alternatively, and following the work of David Harvey, this paper presents a geography of access to and exclusion from home mortgage finance. The case of Milan shows that capital switching to the built environment is partly a sign of economic crisis and partly a sign of the intrinsic opportunities that the built environment provides. A major factor in both is the deregulation of the mortgage market that has enabled the loosening of historically stringent lending criteria, leading to a tremendous growth of the mortgage market, while leaving the co-evolution of family and home ownership intact. In addition, capital switches within sectors of the economy and between places. In Milan, once "unattractive" but currently gentrified nineteenth-century districts underwent cycles of devalorisation and revalorisation. Even though access to mortgages has increased throughout Milan, geographical disparities in mortgage lending persist: at present, yellowlining (differential access, based on less favourable terms) is common in parts of the Milanese periphery. The creation of boundaries makes the realisation of class-monopoly rent possible; while the subsequent redrawing of these boundaries creates new submarkets in which surplus value can be extracted. Based on the Milan case, one cannot explain the timing and geography of formation and reformation of submarkets in other cities, but it helps us to see how Harvey's abstract ideas of class-monopoly rent, submarket creation, and capital switching take place in the real world. [source] Undermining or reframing collective bargaining?HUMAN RESOURCE MANAGEMENT JOURNAL, Issue 4 2008Variable pay in two sectors compared Although it is widely presumed that variable payments systems (VPS) such as individual merit and profit-related pay are corrosive of collective bargaining, the actual relationship between the two remains little explored. Drawing on company case studies from retail banking and machinery and equipment, this article finds that collective bargaining can variously be reconfigured , as over individual merit pay in the banks; extended to cover local bonus arrangements, evident in instances in both sectors; or lose its purchase on a significant proportion of earnings , as with management-determined profit-related bonus in both sectors. In terms of the implications for collective bargaining, much therefore depends on the type of VPS. [source] Emerging perspectives on customer relationships, interactions and loyalty in Irish retail financial servicesJOURNAL OF CONSUMER BEHAVIOUR, Issue 2 2006Deirdre O'Loughlin This paper presents the key findings in relation to current consumer perspectives on the role of relationships, the nature of loyalty and types of customer interaction from an in-depth qualitative consumer study of Irish retail banking. Although the literature proposes that the RM approach is particularly applicable to the financial services sector, the research findings identify key supply and demand-related changes within Irish financial services and raise questions as to the appropriateness of general RM theory to the current nature of interaction between consumers and their financial suppliers. Key customer factors such as low involvement, apathy and dissatisfaction have resulted in much apparent customer loyalty actually being spurious. More important for customers in this study was how convenient the bank was for their lifestyle. In an age in which increased depersonalisation and automation impact upon the nature of consumer-supplier interaction and service delivery, it would appear that the concepts of relationship and loyalty need to be fundamentally re-examined and their role and relevance within current retail financial services re-appraised. Copyright © 2006 John Wiley & Sons, Ltd. [source] The antecedents of consumer loyalty in retail banking,JOURNAL OF CONSUMER BEHAVIOUR, Issue 1 2006Barbara R Lewis This paper is focused on a study designed to investigate loyalty in retail banking. The research findings suggest that loyalty is the outcome of a cognitive rather than an affective process. The main antecedents of bank loyalty were found to be perceived value, service quality, service attributes, satisfaction, image and trust: constructs that are inter-related and form a network of loyalty antecedents. Copyright © 2006 John Wiley & Sons, Ltd. [source] Zopa: Web 2.0 meets retail bankingBUSINESS STRATEGY REVIEW, Issue 3 2007Martin Kupp If you want to lend or borrow money, Zopa is a much acclaimed peer-to-peer lending service. Martin Kupp and Jamie Anderson concede that, as a business, it's a Web 2.0 star. But can it last? [source] | ||||||||||