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Public Service Delivery (public + service_delivery)

Distribution by Scientific Domains
Business, Economics, Finance and Accounting71%

Selected Abstracts

From Competition to Collaboration in Public Service Delivery: A New Agenda for Research

PUBLIC ADMINISTRATION, Issue 1 2005
Tom Entwistle
Competition was one of the guiding threads of public policy under the Conservative Governments of the 1980s and 1990s. But whereas the Conservatives looked to the market primarily for the disciplining and economizing effects of competition, the Labour Government sees the market as a source of innovation and improvement. Following a brief description of these different perspectives, this paper identifies three avenues deserving of further inquiry: the costs and benefits of high trust interorganizational relationships; the way in which partnerships combine the competencies of different sectors; and finally, the extent to which the new partnerships transform public service delivery. [source]

In Search of the Audit Society: Some Evidence from Health Care, Police and Schools

INTERNATIONAL JOURNAL OF AUDITING, Issue 1 2000
Mary Bowerman
Claims that we are moving towards an ,audit society' (Power 1994, 1997) are fuelled by the emergence of a wealth of audit and other performance monitoring initiatives. To date, however, very little empirical evidence has been gathered on the precise nature, role and scope of this ,society'. This paper draws on academic literature, official and unofficial reports and interviews with auditors, inspectors and auditees across three major public service organisations. The paper argues that audit is just one aspect of a broader, but rapidly evolving, ,performance measurement society'; other important elements of which include the growth of inspection and self-assessment. Public sector audit emerges as an increasingly questionable function. The remainder of the paper dismantles some of the myths associated with its practice, particularly regarding its public visibility and contribution in terms of enhancing processes of public service delivery, management and accountability. [source]

Delivering Public Services in the Developing World: Frontiers of Research

OXONOMICS, Issue 1 2009
Daniel Rogger
This essay presents a view of the frontiers of research on public service delivery in the developing world, based on a series of interviews with researchers and practitioners actively working in this field. It recognizes the lasting contribution of the theoretical framework laid down by the World Development Report 2004 that emphasized accountability, and the randomized evaluations that have taken place to test and develop this theory. Research on other questions, such as those relating to the analysis of politics and the structure and organization of government, is at an earlier stage, and is likely to need a more structural approach. There are many questions still to be answered in this field. [source]

From Competition to Collaboration in Public Service Delivery: A New Agenda for Research

PUBLIC ADMINISTRATION, Issue 1 2005
Tom Entwistle
Competition was one of the guiding threads of public policy under the Conservative Governments of the 1980s and 1990s. But whereas the Conservatives looked to the market primarily for the disciplining and economizing effects of competition, the Labour Government sees the market as a source of innovation and improvement. Following a brief description of these different perspectives, this paper identifies three avenues deserving of further inquiry: the costs and benefits of high trust interorganizational relationships; the way in which partnerships combine the competencies of different sectors; and finally, the extent to which the new partnerships transform public service delivery. [source]

Outsourcing in China: an exploratory assessment

PUBLIC ADMINISTRATION & DEVELOPMENT, Issue 2 2008
Yijia Jing
Abstract The increasing demands for public services, growing resource externalisation and decentralisation have driven Chinese governments to seek alternative means of service delivery. This article addresses the largely ignored outsourcing practice in China. Lack of awareness of and research on the widespread outsourcing was a result of the conceptual barriers created by China's economic transition and its choice of incremental reform path. By decomposing national fiscal expenditures, the article finds that from 2002 to 2004, outsourcing accounted for about one-third of the total governmental services expenditures and demonstrated a trend of continuous growth. Such developments effectively transformed the basic landscape of public service delivery and created significant external dependence. Within just three decades, China has quickly shifted from an omnipotent state to an ,incomplete' state. The capacity of the administrative hierarchy has become severely constrained. Nonetheless, the political risks of the macro-level transformation are largely mitigated at the micro-level by mechanisms of public,private cooperation. These developments are embedded in informal arrangements that, remarkably, maintain the survival of the current power structure. Copyright © 2008 John Wiley & Sons, Ltd. [source]

Getting the fundamentals wrong: woes of public,private partnerships in solid waste collection in three Ghanaian cities

PUBLIC ADMINISTRATION & DEVELOPMENT, Issue 3 2004
Nicholas Awortwi
Until over a decade ago, concerted efforts at involving private agents to deliver solid waste collection services did not feature in local government's (LG's) policies and practices in Ghana. The LGs had over the years directly delivered the services with their labour, materials and equipment. The purpose of entering into partnerships with private contractors was to improve service delivery. This comes at a time when the private sector is generally viewed as more efficient and effective than the public sector. There is abundant literature on potential benefits of private sector participation in public service delivery; yet, figures of efficiency gains are often accepted without challenge. More advantages but fewer disadvantages are cited and anecdotal evidence is used only to illustrate successful applications of the concept of public,private partnerships (PPPs). Using research data from three cities (Accra, Kumasi and Tema) in Ghana, this article exposes the contrast between policy expectations and outcomes of PPPs. The article argues that simply turning over public service delivery to private agents without ensuring that the fundamentals that make them successful are put in place leads to a worse situation than portrayed in literature about the benefit of PPPs. Copyright © 2004 John Wiley & Sons, Ltd. [source]

The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration

PUBLIC ADMINISTRATION REVIEW, Issue 1 2005
Janet M. Kelly
The relationship between administrative service performance and citizen satisfaction has been assumed, but not demonstrated, in the application of market models to public service delivery. Although the citizen satisfaction literature cautions that the link between objective and subjective measures of service quality is tenuous at best, public-sector professional organizations define a managerial focus on objective measures of service performance as accountability to citizens for outcomes. What if we're wrong? [source]