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Emotional Labour (emotional + labour)
Selected Abstracts,I Can't Put a Smiley Face On': Working-Class Masculinity, Emotional Labour and Service Work in the ,New Economy'GENDER, WORK & ORGANISATION, Issue 3 2009Darren Nixon The growth of the ,service economy' has coincided with the large-scale detachment from the labour market of low-skilled men. Yet little research has explored exactly what it is about service work that is leading such men to drop out of the labour market during periods of sustained service sector employment growth. Based on interviews with 35 unemployed low-skilled men, this article explores the men's attitudes to entry-level service work and suggests that such work requires skills, dispositions and demeanours that are antithetical to the masculine working-class habitus. This antipathy is manifest in a reluctance to engage in emotional labour and appear deferential in the service encounter and in the rejection of many forms of low-skilled service work as a future source of employment. [source] Women Working in a Greedy Institution: Commitment and Emotional Labour in the Union MovementGENDER, WORK & ORGANISATION, Issue 4 2000Suzanne Franzway This paper seeks to move beyond the restrictions of limited representations of women's participation in the union movement. Through a focus on the union movement as a ,greedy institution', it is argued that women's union involvement requires complex and dynamic negotiations with its gendered discourses and practices. As a greedy institution, the union movement demands considerable depth of commitment and loyalty, as well as high levels of work and emotional labour. Based on a study of a network of women union officials, this paper discusses the ways women interpret three main aspects of trade union work: commitment, workload and emotional labour. I argue that the strategies the women officials employ do not remain static within a limited frame of gender difference from men. Rather, they must engage with the effects of male dominance of the union movement as well as the difficulties associated with union activism, family, service to members, leadership, and care in order to take up the political opportunities available in this greedy institution. [source] Magistrates' Everyday Work and Emotional LabourJOURNAL OF LAW AND SOCIETY, Issue 4 2005Sharyn Roach Anleu The concept of emotional labour describes the management of emotions as part of everyday work performance. Much of the research in this field has been in relation to jobs in the service sector where (mostly female) employees are required to shape their own feelings in order to make customers or clients feel at ease, comfortable or happy. There has been relatively little attention paid to the importance of emotional labour in professional occupations. This paper examines the emotional labour of magistrates in court. Magistrates must often regulate their own emotions and those of some court users, many of whom are not legally represented and who express a variety of emotions, including anger and distress, and experience social problems that may elicit emotions or emotional responses from the magistrate. The paper reports findings from interviews with over 40 magistrates throughout Australia and begins to address the significance of emotional labour for this branch of the judiciary. [source] ,I Can't Put a Smiley Face On': Working-Class Masculinity, Emotional Labour and Service Work in the ,New Economy'GENDER, WORK & ORGANISATION, Issue 3 2009Darren Nixon The growth of the ,service economy' has coincided with the large-scale detachment from the labour market of low-skilled men. Yet little research has explored exactly what it is about service work that is leading such men to drop out of the labour market during periods of sustained service sector employment growth. Based on interviews with 35 unemployed low-skilled men, this article explores the men's attitudes to entry-level service work and suggests that such work requires skills, dispositions and demeanours that are antithetical to the masculine working-class habitus. This antipathy is manifest in a reluctance to engage in emotional labour and appear deferential in the service encounter and in the rejection of many forms of low-skilled service work as a future source of employment. [source] Women Working in a Greedy Institution: Commitment and Emotional Labour in the Union MovementGENDER, WORK & ORGANISATION, Issue 4 2000Suzanne Franzway This paper seeks to move beyond the restrictions of limited representations of women's participation in the union movement. Through a focus on the union movement as a ,greedy institution', it is argued that women's union involvement requires complex and dynamic negotiations with its gendered discourses and practices. As a greedy institution, the union movement demands considerable depth of commitment and loyalty, as well as high levels of work and emotional labour. Based on a study of a network of women union officials, this paper discusses the ways women interpret three main aspects of trade union work: commitment, workload and emotional labour. I argue that the strategies the women officials employ do not remain static within a limited frame of gender difference from men. Rather, they must engage with the effects of male dominance of the union movement as well as the difficulties associated with union activism, family, service to members, leadership, and care in order to take up the political opportunities available in this greedy institution. [source] Emotional intelligence, its measurement and implications for the workplaceINTERNATIONAL JOURNAL OF MANAGEMENT REVIEWS, Issue 2 2008Susan Cartwright The concept of emotional intelligence (EI) has attracted a huge amount of interest from both academics and practitioners and has become linked to a whole range of outcomes, including career success, life satisfaction and health. Yet the concept itself and the way in which it is measured continue to fuel considerable debate. This paper takes a critical review of the methodologies and robustness of the validation and application studies that have used EI measures. In addition, the links between EI and other related theoretical perspectives such as emotional labour are considered. [source] Caring for abused women: impact on nurses' professional and personal life experiencesJOURNAL OF ADVANCED NURSING, Issue 8 2009Hadass Goldblatt Abstract Title.,Caring for abused women: impact on nurses' professional and personal lifeexperiences. Aim., This article is a report of a study of the impact of caring for abused women on nurses' professional and personal life experiences. Background., Encountering abused women can have emotional, cognitive and behavioural influences on nurses, known as vicarious traumatization. They may feel incompetent to deal with such an overwhelming problem and may avoid screening survivors of abuse. Thus, nurses treating these survivors need to be aware of their attitudes, emotions and differential responses during these interactions. Method., A phenomenological study was carried out in 2005 in Israel. The data were collected using in-depth, interviews with 22 female Israeli nurses in hospitals and community healthcare clinics. Findings., Data analysis revealed one main theme, ,Struggling on work and home fronts', based on two subthemes: ,Encounter with domestic violence: a challenge to nurses' professional role perception' and ,Between work and home'. Nurses experience perplexity regarding abused women and their professional care. Encounters with these women challenge nurses' personal and professional attitudes, as well as influencing their personal lives (intimate relationships, parenthood and gender attitudes). These encounters induce empathy and compassion, but also anger and criticism towards abused women, creating emotional labour for the nurses. Conclusion., The dissonance between personal values, attitudes and emotions and the desirable professional intervention procedures might impede nurses' performance in caring for abused women. Implementing training programmes for screening and intervening with abused women might reduce the emotional labour required, enhance nurses' responses to domestic violence, and enable personal growth. [source] Caring for patients of Islamic denomination: critical care nurses' experiences in Saudi ArabiaJOURNAL OF CLINICAL NURSING, Issue 12 2006ITU cert., Phil Halligan MSc Aim., To describe the critical care nurses' experiences in caring for patients of Muslim denomination in Saudi Arabia. Background., Caring is known to be the essence of nursing but many health-care settings have become more culturally diverse. Caring has been examined mainly in the context of Western cultures. Muslims form one of the largest ethnic minority communities in Britain but to date, empirical studies relating to caring from an Islamic perspective is not well documented. Research conducted within the home of Islam would provide essential truths about the reality of caring for Muslim patients. Design., Phenomenological descriptive. Methods., Six critical care nurses were interviewed from a hospital in Saudi Arabia. The narratives were analysed using Colaizzi's framework. Results., The meaning of the nurses' experiences emerged as three themes: family and kinship ties, cultural and religious influences and nurse,patient relationship. The results indicated the importance of the role of the family and religion in providing care. In the process of caring, the participants felt stressed and frustrated and they all experienced emotional labour. Communicating with the patients and the families was a constant battle and this acted as a further stressor in meeting the needs of their patients. Conclusions., The concept of the family and the importance and meaning of religion and culture were central in the provision of caring. The beliefs and practices of patients who follow Islam, as perceived by expatriate nurses, may have an effect on the patient's health care in ways that are not apparent to many health-care professionals and policy makers internationally. Relevance to clinical practice., Readers should be prompted to reflect on their clinical practice and to understand the impact of religious and cultural differences in their encounters with patients of Islam denomination. Policy and all actions, decisions and judgments should be culturally derived. [source] Magistrates' Everyday Work and Emotional LabourJOURNAL OF LAW AND SOCIETY, Issue 4 2005Sharyn Roach Anleu The concept of emotional labour describes the management of emotions as part of everyday work performance. Much of the research in this field has been in relation to jobs in the service sector where (mostly female) employees are required to shape their own feelings in order to make customers or clients feel at ease, comfortable or happy. There has been relatively little attention paid to the importance of emotional labour in professional occupations. This paper examines the emotional labour of magistrates in court. Magistrates must often regulate their own emotions and those of some court users, many of whom are not legally represented and who express a variety of emotions, including anger and distress, and experience social problems that may elicit emotions or emotional responses from the magistrate. The paper reports findings from interviews with over 40 magistrates throughout Australia and begins to address the significance of emotional labour for this branch of the judiciary. [source] Rival research programmes and their influence on nursing practiceJOURNAL OF NURSING MANAGEMENT, Issue 2 2004David Newbold BSc In most forms of industry, there is an explicit link between research and development and subsequent technological processes. New discoveries can alter the direction or trajectory of technological progress. In this respect, health care is no different to any other form of industry. There are several theories of science which attempt to explain this link and predict its behaviour. According to Lakatos (1978), rival research programmes may co-exist, whilst Brouwer (1990) suggests they may vie with each other to alter the direction of technological progress. Presently, there are at least two research programmes which are competing to capture the activities of nurses. These are: the Health Care as Industrial Process programme, generating guideline driven nursing, and use of care pathways to maximize throughput plus labour substitution to minimize costs; and the Health Care as Therapeutic Interaction programme, focused on the management and delivery of the fundamental aspects of nursing care, and the use of emotional labour and psychological care to enable patients to cope and make sense of their situation. Ideally, the direction of practice should reflect both of these valid research programmes, with nurses as the staff best placed to integrate medical technology with humanity. Arguably, it is the Industrial Process programme which is currently dominant, at the price of decreased quality of care, and loss of the health benefits of therapeutic interaction. Greater effort is needed, in terms of research to reduce the apparent ,invisibility' of emotional labour, and education of nurses to boost therapeutic interaction skills. In order to re-direct the trajectory, managers should acknowledge and accommodate aspects of therapeutic interaction in service re-engineering, and use quality assurance tools which may accurately detect and monitor therapeutic interaction by nurses. [source] | ||||||||||