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Emotion Management (emotion + management)
Selected AbstractsStrategic Display and Response to Emotions: Developing Evidence-based Negotiation Expertise in Emotion Management (NEEM)NEGOTIATION AND CONFLICT MANAGEMENT RESEARCH, Issue 4 2008Georges Potworowski Abstract This article conceptualizes emotion management as a form of negotiation expertise, and integrates the nascent empirical literature on emotion in negotiation with concepts from the learning sciences literature to suggest how negotiation expertise in emotion management (NEEM) can be taught. We argue that NEEM differs from emotional intelligence in fundamental ways, and that it consists of sensitivity to strategically relevant emotional cues, ability to strategically display and respond to emotions in negotiations, and the inclination to manage emotions for superior objective and subjective negotiation performance. We propose a method of developing NEEM in the classroom and identify directions for future research. [source] From critical care to comfort care: the sustaining value of humourJOURNAL OF CLINICAL NURSING, Issue 8 2008Ruth Anne Kinsman Dean PhD Aims and objectives., To identify commonalities in the findings of two research studies on humour in diverse settings to illustrate the value of humour in team work and patient care, despite differing contexts. Background., Humour research in health care commonly identifies the value of humour for enabling communication, fostering relationships, easing tension and managing emotions. Other studies identify situations involving serious discussion, life-threatening circumstances and high anxiety as places where humour may not be appropriate. Our research demonstrates that humour is significant even where such circumstances are common place. Method., Clinical ethnography was the method for both studies. Each researcher conducted observational fieldwork in the cultural context of a healthcare setting, writing extensive fieldnotes after each period of observation. Additional data sources were informal conversations with patients and families and semi-structured interviews with members of the healthcare team. Data analysis involved line-by-line analysis of transcripts and fieldnotes with identification of codes and eventual collapse into categories and overarching themes. Results., Common themes from both studies included the value of humour for team work, emotion management and maintaining human connections. Humour served to enable co-operation, relieve tensions, develop emotional flexibility and to ,humanise' the healthcare experience for both caregivers and recipients of care. Conclusions., Humour is often considered trivial or unprofessional; this research verifies that it is neither. The value of humour resides, not in its capacity to alter physical reality, but in its capacity for affective or psychological change which enhances the humanity of an experience, for both care providers and recipients of care. Relevance to clinical practice., In the present era which emphasises technology, efficiency and outcomes, humour is crucial for promoting team relationships and for maintaining the human dimension of health care. Nurses should not be reluctant to use humour as a part of compassionate and personalised care, even in critical situations. [source] Strategic Display and Response to Emotions: Developing Evidence-based Negotiation Expertise in Emotion Management (NEEM)NEGOTIATION AND CONFLICT MANAGEMENT RESEARCH, Issue 4 2008Georges Potworowski Abstract This article conceptualizes emotion management as a form of negotiation expertise, and integrates the nascent empirical literature on emotion in negotiation with concepts from the learning sciences literature to suggest how negotiation expertise in emotion management (NEEM) can be taught. We argue that NEEM differs from emotional intelligence in fundamental ways, and that it consists of sensitivity to strategically relevant emotional cues, ability to strategically display and respond to emotions in negotiations, and the inclination to manage emotions for superior objective and subjective negotiation performance. We propose a method of developing NEEM in the classroom and identify directions for future research. [source] Emotion Work and Emotion Space: Using a Spatial Perspective to Explore the Challenging of Masculine Emotion Management PracticesBRITISH JOURNAL OF MANAGEMENT, Issue 2008Patricia Lewis This paper sets out to investigate the possibility that employees may challenge management through their colonization of work space, facilitated by the transportation of ,private' behaviours and activities into the ,public' world of organization. It does this within the context of a broader project on the management of emotions within a special care baby unit characterized as a high risk, emergency working environment. Focusing on the experience of night nurses and drawing on the concept of differential space the article seeks to demonstrate how the dominant form of emotion work (characterized as masculine) on the unit may be contested. This is done through the creation of the unit at night as a space of empowerment, achieved through the visible enactment of a feminized form of emotion work. In this sense the analysis explores how the performance of feminine emotion work can be understood as acts of spatial resistance to the authority of the masculine emotion regime. In other words night nurses make the special care baby unit into a space which challenges the masculinist emotion management which dominates the unit. It will be suggested that our understanding of the performance of emotion management practices in particular and management practices in general may be limited if space is ignored. [source] | ||||||||||