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Consumer Perspective (consumer + perspective)
Selected AbstractsCommentary: A Consumer Perspective on Parenting While HomelessAMERICAN JOURNAL OF ORTHOPSYCHIATRY, Issue 3 2009Gladys Fonfield-Ayinla BS No abstract is available for this article. [source] A Consumer Perspective on Forensic DNA BankingTHE JOURNAL OF LAW, MEDICINE & ETHICS, Issue 2 2006Ph. D. (Hon.), Sharon F. Terry M.A. This article describes a model of DNA banking that incorporates appropriate consumer influence on the design and use of DNA data banks. This model values input of consumer stakeholders in key decisions, including contracts between donors, researchers and the bank. [source] Consumer perspectives in adolescent ward designJOURNAL OF CLINICAL NURSING, Issue 5 2005Alison Hutton MN Aims., The aim of the study was to gain an understanding of the environment and facilities that adolescents require in a purpose-built adolescent ward. Background., People who are hospitalized have limited control over their care and environment. The experience of hospitalization is also considered a highly stressful event. It is essential that patients have an opportunity to participate in the planning and design of ward environments in order to reduce their stress and better accommodate their treatment needs. Methods., An interpretative qualitative design was used. Seven chronically ill adolescents were asked to design their own ward in order to obtain consumer input about what the perceived necessary facilities for adolescent wards. Findings., The adolescents provided clear information about the facilities that should be incorporated into an adolescent ward to maintain their privacy and independence. Further research needs to be conducted seeking consumer input, especially if it can enhance the stay of adolescent patients while they are hospitalized. Relevance to clinical practice., Adolescent voice is more often than not represented by nurses, or other healthcare professionals in the patients' best interest. This practice acts on the assumption that the adult knows best and/or that adolescents are unable to articulate their own needs. Adolescent consumers contribute worthwhile recommendations to how a ward is run providing insight about their needs in the ward environment. [source] Are Consumers Disadvantaged or Vulnerable?JOURNAL OF CONSUMER AFFAIRS, Issue 1 2010An Examination of Consumer Complaints to the Better Business Bureau Questions have emerged recently about the appropriateness of defining disadvantaged consumers based on their membership in certain demographic categories, such as income, age, education, and race. This study assessed whether these traditional classifications are useful for understanding consumer complaining behavior with the Better Business Bureau. Results of analysis of more than 24,000 consumer complaints filed with a local BBB office during a 13-year period do not provide consistent support for this disadvantaged consumer perspective. Instead, the emerging vulnerable consumer perspective may provide a more promising basis for future research. [source] Consumer participation in mental health services: looking from a consumer perspectiveJOURNAL OF PSYCHIATRIC & MENTAL HEALTH NURSING, Issue 4 2003J. LAMMERS rn bed mba phd Widespread changes to the structure and delivery of mental health services have effected considerable change in the role of the service user or consumer. The view of consumers of mental health services as passive recipients of care and treatment is gradually undergoing a significant shift, in light of an increasing expectation that consumers be provided with opportunities to become actively involved in all aspects of their care. Consumer participation is now broadly reflected in government policy; however, to date there has been little exploration of the extent to which the policy is being realized in practice. To provide a greater understanding of these experiences and opinions, in-depth interviews were conducted with consumers of mental health services (n = 15). The interview transcripts were analysed through the identification and explication of major themes. The findings reinforce the need to view consumers as heterogenous and respond to individual needs and interests regarding consumer participation. Despite variations in experience there is a clear need to develop mechanisms to support consumer involvement and to influence the attitudes of health professions to become more valuing of a consumer perspective. Nurses are in an ideal position to lead this process. [source] The role of a mental health consumer in the education of postgraduate psychiatric nursing students: the students' evaluationJOURNAL OF PSYCHIATRIC & MENTAL HEALTH NURSING, Issue 3 2003B. HAPPELL RN BA (HONS) DipEd PhD Recent Australian Government policy reflects the integral nature of active consumer participation to the planning and delivery of mental health services. The effectiveness of consumer participation in improving mental health services has received some attention in the literature. Commonwealth Government funding enabled the development of a partnership between the Centre for Psychiatric Nursing Research and Practice and the Melbourne Consumer Consultants' Group. The successful application enabled the employment of a mental health consumer as an academic staff member of the Centre for Psychiatric Nursing Research and Practice. One important aspect of this role involved the mental health consumer teaching a consumer perspective to postgraduate psychiatric nursing students. The primary aim was to increase the students' awareness of and sensitivity to greater consumer participation within the mental health arena. This paper presents the results of an evaluation of the consumer academic role in teaching within the Postgraduate Diploma in Advanced Clinical Nursing (Psychiatric Nursing). An evaluation form was distributed to students (n = 21) on completion of the semester. The findings suggest the experience was considered beneficial to students and was impacting significantly on their current practice. This project supports the value of consumer participation in the education of mental health professionals. [source] Emerging perspectives on customer relationships, interactions and loyalty in Irish retail financial servicesJOURNAL OF CONSUMER BEHAVIOUR, Issue 2 2006Deirdre O'Loughlin This paper presents the key findings in relation to current consumer perspectives on the role of relationships, the nature of loyalty and types of customer interaction from an in-depth qualitative consumer study of Irish retail banking. Although the literature proposes that the RM approach is particularly applicable to the financial services sector, the research findings identify key supply and demand-related changes within Irish financial services and raise questions as to the appropriateness of general RM theory to the current nature of interaction between consumers and their financial suppliers. Key customer factors such as low involvement, apathy and dissatisfaction have resulted in much apparent customer loyalty actually being spurious. More important for customers in this study was how convenient the bank was for their lifestyle. In an age in which increased depersonalisation and automation impact upon the nature of consumer-supplier interaction and service delivery, it would appear that the concepts of relationship and loyalty need to be fundamentally re-examined and their role and relevance within current retail financial services re-appraised. Copyright © 2006 John Wiley & Sons, Ltd. [source] Perspectives on evidence-based practice from consumers in the US public mental health systemJOURNAL OF EVALUATION IN CLINICAL PRACTICE, Issue 5 2008Sandra J. Tanenbaum PhD Abstract Rationale, aims and objectives, Evidence-based practice (EBP) is a matter of mental health policy in USA. Supporters find it useful in two forms, as generating a list of approved practices and as providing information to practitioners and consumers engaged in shared decision making. Almost nothing has been written about consumer perspectives on EBP. Given that they play an important role in the second form of EBP, this study explores the range and logic of these perspectives and of related views about the role of information in decision making. Methods, Four focus groups (n = 38) were held in two settings in a Midwestern state in 2005. Thirty-nine face-to-face semi-structured interviews were conducted at three settings in 2006. Focus group members and interviewees were seriously mentally ill consumers in the public mental health system. Focus group sessions and interviews were audiotaped and transcribed. Thematic categories and subcategories were analysed. Results, Focus group members and interviewees varied among themselves and between groups in their responses, but three major thematic categories emerged in both groups , consumers have positive and negative attitudes towards evidence; consumers seek and receive information from multiple sources; and consumers have competing and complementary principles for decision making. Interviews revealed that although real shared decision making is rare, consumers want to and may be involved in decisions about their care. Conclusions, EBP per se has mostly by-passed consumers in the public mental health system, but at least some want to be better informed about and more involved in their care. Their misgivings about evidence are reasonable and resonate with the principles of the recovery movement. [source] Value-based labels for fresh beef: an overview of French consumer behaviour in a BSE crises contextINTERNATIONAL JOURNAL OF CONSUMER STUDIES, Issue 5 2008Pierre Sans Abstract In the last decade, the French beef industry has been through two major health scares related to bovine spongiform encephalopathy. This paper describes and discusses changes in beef supply in France from the consumer's perspective. The authors review the initiatives implemented in each crisis and show that the immediate effects (slump in consumption), however spectacular, were not the most lasting effects. By contrast, responses from the industry and the authorities brought about a far-reaching change in practices by requiring new instruments to be used (traceability). Yet the information conveyed by this innovation cannot readily be appropriated by consumers who are not conversant with the characteristics of beef production systems. [source] Mapping consumers' mental models with ZMETPSYCHOLOGY & MARKETING, Issue 6 2002Glenn L. Christensen In the quest to understand the customer, consumer researchers, whether practitioner or academic, must understand the perceived personal relevance of a product, service, or brand from the consumers' perspective. Fundamentally, what must be understood are the cognitive structures or mental models that underlie consumers' feelings of involvement. This article demonstrates the power of the Zaltman metaphor-elicitation technique (ZMET) (Zaltman, 1997) to gain such consumer insight by first eliciting and then mapping consumers' knowledge structures. The article provides illustrations of how ZMET can be used to create a collective cognitive map for a group of consumers, and how ZMET data can be mapped in different ways to give greater insight into consumers' product knowledge structures. Also provided is a description of how the knowledge structures of consumers are subdivided and grouped around important meaning themes that frame and motivate a person's involvement with an activity. Ultimately, it is demonstrated that consumers' mental models are made up of both cognitive (beliefs) and emotional (feelings) components, and that these structures of meaning are activated by the current consumption situation. © 2002 Wiley Periodicals, Inc. [source] Accounting for Growth in the Australian Wine Industry, 1987 to 2003THE AUSTRALIAN ECONOMIC REVIEW, Issue 2 2001Glyn Wittwer A computable general equilibrium model of the Australian economy is used to account for the dramatic growth in Australia's wine industry between 1987 and 1999, and to project grape and wine volumes and prices to 2003. Export demand growth has made a major contribution to total output growth in premium wines, and accounts for most of the increase in the producer price of premium red wine. Domestic consumer preferences have shifted, mainly towards premium red wine, but there is also some evidence of growing demand for premium white wine since the mid 1990s. From the perspective of producers, productivity growth, while being less important than growth in domestic demand, appears to have more than offset the negative effects on suppliers of wine consumer tax increases. From the domestic consumers' perspective, however, tax hikes have raised retail prices much more than productivity gains have lowered them. The high and sustained levels of profitability resulting from export demand growth have led to a massive supply response in Australia. Even so, by 2003 Australian wine output will still be less than 5 per cent of global production. [source] Understanding consumers' perspectives on food labelling in IndiaINTERNATIONAL JOURNAL OF CONSUMER STUDIES, Issue 6 2009Jabir Ali Abstract This study aims at identifying the factors influencing consumers' perception on food labelling and its impact on food purchase decision making, through personal interviews of 631 respondents using a structured questionnaire. To analyse the consumers' perceptions on food labelling, factor analysis has been carried out to identify the underlying dimensions among a set of food labelling attributes using the principal component analysis. Based on factor analysis, four sets of components/factors have emerged, that is, (i) serving method; (ii) quality and nutrition; (iii) production and storage; and (iv) product identification, which explain 66.271% of the variance. Logit regression analysis indicates that among the socio-demographic indicators, the estimated coefficients for gender, education, income and location of residence are statistically significant. Similarly, information on quality and nutrition, production and storage processes, and basic information of the product is found to be significant, implying that these factors are more likely to influence the use of food labels in making informed purchase decisions by the consumers. The findings of the study give practical insights on food labelling issues for the food processors and policy makers. [source] | |||||||||||||