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Case Study Findings (case + study_finding)
Selected AbstractsCUSTOMER CARE AND THE PUBLIC SERVICE ETHOSPUBLIC ADMINISTRATION, Issue 4 2006CATHERINE E. NEEDHAM The Labour governments that have been in power in the UK since 1997 have reconceptualized the public service ethos. In an apparent departure from their Conservative predecessors, Labour ministers have argued that the distinctive culture of public service can enhance rather than impede service quality and deliver high levels of customer care. This article utilizes interviews and content analysis data to explore the ethical dimension of public service, the significance of the language of customer in relation to ethos, and the implications for service delivery of a customer care focus. Case study findings show that a customer orientation is endorsed by politicians and bureaucrats in both central and local government, although there is a lack of clarity about the service manifestations of such a shift in emphasis. Respondents voiced concerns about the viability of customer care in the public sector as well as the sidelining of the political role of citizen. [source] Employee perceptions and their influence on training effectivenessHUMAN RESOURCE MANAGEMENT JOURNAL, Issue 1 2003Amalia Santos Studies of the benefits of human resource development (HRD) for organisations have assumed a direct connection between training strategy and a hierarchy of performance outcomes: learning, behavioural change and performance improvement. The influence of workplace practices and employees' experiences on training effectiveness has received little attention. This study investigates evaluation strategies designed to elicit greater training effectiveness, and explores the influence of trainees' perceptions and work environment factors on this. Drawing on detailed case study findings, the authors highlight the importance of management practices, trainees' perceptions of the work environment and systems of reward in explaining behaviour change after training. [source] Balancing uncertainty of context in ERP project estimation: an approach and a case studyJOURNAL OF SOFTWARE MAINTENANCE AND EVOLUTION: RESEARCH AND PRACTICE, Issue 5 2010Maya DanevaArticle first published online: 28 JUN 2010 Abstract The increasing demand for Enterprise Resource Planning (ERP) solutions as well as the high rates of troubled ERP implementations and outright cancellations calls for developing effort estimation practices to systematically deal with uncertainties in ERP projects. This paper describes an approach,and a case study,to balancing uncertainties of context in the very early project stages, when an ERP adopter initiates a request-for-proposal process and when alternative bids are to be compared for the purpose of choosing an implementation partner. The proposed empirical approach leverages the complementary application of three techniques, an algorithmic estimation model, Monte Carlo simulation, and portfolio management. Our case study findings show how the ability of our approach to model uncertainty allows practitioners to address the challenging question of how to adjust project context factors so that chances of project success are increased. We also include a discussion on the implications of our approach for practice as well as on the possible validity threats and what the practitioner could do to counterpart them. Copyright © 2010 John Wiley & Sons, Ltd. [source] Value-chain innovation in aquaculture: insights from a New Zealand case studyR & D MANAGEMENT, Issue 4 2006Jayaram K. Sankaran We report a case study of value-chain innovation in a niche, export-oriented aquaculture industry, namely, Chinook/King salmon, that contrasts with the much more common Atlantic/Norwegian salmon. The firm in question is vertically integrated, thus offering a ,cradle-to-grave' vista of innovation that spans ,production' (i.e. farming), processing, marketing, and distribution. A major finding is the need for a delicate balance between the relative expenditures on production research and developmental research in integrated aquaculture firms, especially those that focus on niche species. Interaction effects between the two research strands complicate the trade-off: production research adds value at the fish farm by lowering the unit cost of production , and in turn facilitates new product development as it is easier to add value to a lower-cost product than a higher-cost product. From the case study findings, we synthesize a process model of value-chain innovation that is applicable for integrated aquaculture firms. We also induce several implications for the management of Research & Development and innovation in such firms. [source] | ||||||||||