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Business Processes (business + process)
Selected AbstractsAn assessment strategy for identifying legacy system evolution requirements in eBusiness contextJOURNAL OF SOFTWARE MAINTENANCE AND EVOLUTION: RESEARCH AND PRACTICE, Issue 4-5 2004Lerina Aversano Abstract The enactment of e Business processes requires the effective usage of the existing legacy applications in the e Business initiatives. Technical issues are not enough to drive the evolution of the existing legacy applications, but problems concerning the perspectives, strategies, and business of the enterprises have to be considered. In particular, there is a strict relationship between the evolution of the legacy systems and the evolution of the e Business processes. This paper proposes a strategy to extract the requirements for a legacy system evolution from the requirements of the e Business evolution. The proposed strategy aims at characterizing the software system within the whole environment in which its evolution will be performed. It provides a useful set of attributes addressing technical, process, and organizational issues. Moreover, a set of assessment activities is proposed affecting the order in which the attributes are assessed. Copyright © 2004 John Wiley & Sons, Ltd. [source] Welding Automation in Space-Frame Bridge ConstructionCOMPUTER-AIDED CIVIL AND INFRASTRUCTURE ENGINEERING, Issue 3 2001Alistair Greig The SPACES system has been proposed as an alternative for long-span bridge construction. Tubular space frames offer a structurally more efficient solution for bridges, but they have been considered too expensive because the joints at the nodal intersections of the tubular members are difficult and expensive to weld. The benefits of the SPACES system can only be realized by using a computer-integrated construction system to drive down the fabrication costs. A key component of the computer-integrated construction is the robotic welding system. This article describes the development of a lightweight automated welding system for the joining of tubular members. It addresses the geometry of intersecting cylinders and the kinematics and design of a 5-degree-of-freedom manipulator. Summary solutions are given for both. The control software is described briefly, and mention of the welding tests and overall business process is also made. A consortium of U.K. industry and universities is conducting the work. [source] In-Class Simulation of Pooling Safety StockDECISION SCIENCES JOURNAL OF INNOVATIVE EDUCATION, Issue 2 2005D. Brent Bandy ABSTRACT In managing business process flows, safety stock can be used to protect against stockouts due to demand variability. When more than one location is involved, the concept of aggregation enables the pooling of demands and associated inventories, resulting in improved service levels without increasing the total level of safety stock. This pooling of safety stock can be done physically by consolidating inventory in one location, or by using virtual centralization, where inventories are kept at decentralized locations, but information is centralized. In teaching the concept of pooling safety stock, a simple in-class simulation can be helpful in demonstrating why the approach works. The approach presented here involves operations for a company where total product demand is constant, but there are two products and product mix can vary. The simulation can also be implemented using an electronic spreadsheet for classes that are taught on the Internet. A quiz was given to two sections, one that experienced the simulation and one that did not. A comparison of the results from the quiz provided evidence of the effectiveness of the simulation in helping students understand the impact of pooling safety stock. In addition, a brief anonymous survey that was administered in the section that had the simulation provided further support for the effectiveness of the simulation. [source] Risk Mapping and Key Risk Indicators in Operational Risk ManagementECONOMIC NOTES, Issue 2 2005Sergio Scandizzo In this article I describe a methodology for the mapping of Operational Risk with the objective of identifying the risks inherent in the different steps of a business process, selecting a set of variables providing an estimate for the likelihood and the severity of operational risk (Key Risk Indicators , KRIs) and designing the most appropriate control activities. I then present two examples of how the methodology described can be applied to map risks and of how a set of relevant KRIs can be identified in the front office of a trading business and in the back office of a lending business. Finally, I discuss how the information conveyed by the KRIs can be organised and summarised in order to provide a comprehensive look at the risk profile of the various business lines. The structured presentation of KRIs covering the business processes of a bank is what we call an Operational Risk Scorecard. [source] Critical success factors of business process re-engineering in the banking industryKNOWLEDGE AND PROCESS MANAGEMENT: THE JOURNAL OF CORPORATE TRANSFORMATION, Issue 4 2008T. C. E. Cheng This study seeks to identify the factors that are critical to successful implementation of business process re-engineering (BPR), and attempts to develop a reliable, empirically tested and rigorously validated measurement instrument for BPR, for Hong Kong's banking sector. We conducted a large-scale survey of banking industry executives and applied a rigorous research methodology to treat the survey data. We identified four critical success factors (CSFs) of BPR implementation, which are management commitment, customer focus, use of IT and communication of change and developed a functional instrument to measure BPR in the banking industry. Of these four factors, only customer focus has a significant relationship with firm performance. This finding is consistent with the literature on successful re-engineering. This paper contributes to research by identifying the success factors of BPR implementation, and provides managerial insights on the successful management of BPR, in the banking industry. Copyright © 2008 John Wiley & Sons, Ltd. [source] Quality of Information Flow in the Backend of a Product Development Process: a Case StudyQUALITY AND RELIABILITY ENGINEERING INTERNATIONAL, Issue 4 2004Jaring Boersma Abstract The increasing need for products that are able to reliably deliver complex functionality with a high degree of innovation presents a major challenge to the modern day product creation processes. In order to be able to use information on the field behaviour of previous products in the design of new products, increasingly detailed information needs to be retrieved from the market in an increasingly shorter time. The purpose of this study is to analyse, in a typical case in the consumer electronics industry, whether the underlying business process is able to generate this information with adequate quality sufficiently quickly. Information models of the company's service centre and call centre were developed using the concepts of maturity index on reliability. The results showed that the structure of the information handling process resulted in a massive data loss (up to 60% of the data gathered by the service centres) and also in serious data quality degradation. Would this information have not been lost, it could have been used by development teams for preventive and corrective actions. Copyright © 2004 John Wiley & Sons, Ltd. [source] Effective Safety Management: a Case Study in the Chemical IndustryQUALITY AND RELIABILITY ENGINEERING INTERNATIONAL, Issue 4 2004P. J. M. Sonnemans Abstract A major non-trivial problem within the area of industrial safety management today is to analyse, next to the safety impact of the technical equipment, the safety impact of a ,business process' as currently required by regulation and safety standards. This paper describes a case study of a pesticide company struggling with the question of how to improve the safety of their operational process further and at the same time also improve the reliability of their operational process. According to the literature ,control of the business process' is the keyword to improve the safety and reliability ,performance' of a company. A formal control model is proposed together with a classification system (using maturity levels) to analyse and qualify business processes with respect to their impact on process safety. This method has been applied in a case study where it resulted in a model of a business process. Using the model it was possible to classify the business process control system used and to identify related improvement opportunities. The proposed method showed that, in contrast to the company's perception, it was not the production department that was responsible for most of the problems but the peripheral processes relating to the production department. The interaction between departments caused not only potential safety problems, but also caused system reliability problems. For the company it was demonstrated that the interdependency of the (different activities in the-) operational process is an essential element preventing further improvement if not addressed properly. Copyright © 2004 John Wiley & Sons, Ltd. [source] Validation of commercial computerised systems using a single life cycle document (integrated validation document)QUALITY ASSURANCE JOURNAL, Issue 2 2009R. D. McDowall Abstract A risk-based approach to the validation of low risk commercially available computerised systems is described. To determine if validation is required, the business process automated by the system is assessed to see if it is regulated. If validation is required, then the Good Automated Manufacturing Practice (GAMP) software category is mapped against the impact of the records generated by the system to determine if full or reduced validation is required. If reduced validation is indicated, the use of a single integrated validation document is proposed and illustrated with two case study examples. The use of a Validation Master Plan (VMP) to facilitate this validation process is also presented and described. Copyright © 2009 John Wiley & Sons, Ltd. [source] Managing innovation in a knowledge intensive technology organisation (KITO)R & D MANAGEMENT, Issue 5 2002Audrey Verhaeghe This study aims to add to the existing knowledge of how innovation works in organisations. By understanding how to assess/evaluate processes that support and enable innovation, managers can better manage innovation as a business process. This paper addresses elements of organisational behaviour that relate to people management where innovation and technology management is concerned. Perception plays a crucial role in driving behaviour and therefore the widely accepted business scorecard methodology has been used to measure innovation practices in the organisation. The research was done in a knowledge intensive technology organisation (KITO) in South Africa. Interviews with managers of R&D were conducted. These interviews were used to adapt an existing audit instrument to suit the technology,based organisation. Thereafter, a comprehensive audit of innovation was conducted at three different management levels using the adapted instrument. Over 100, mostly R&D managers, were asked to complete a scorecard,based questionnaire and to draw a visual representation (VR) of innovation. The results of the interviews, audit and VRs were used to produce a management framework that is not only applicable to a KITO, but can also be used widely to improve innovation through enhanced visual understanding of any technology,based organisation. The results of the study indicate that measuring innovation through a validated instrument is highly valuable. The Holistic System Framework for innovation and the measurement instrument facilitated (1) management of, and (2) organisational learning about innovation. The comprehensive audit indicated, on a strategic level, the strengths and weaknesses of the innovation process as practised in the organisation. The instrument is valuable at a strategic management level as it indicates where in the organisation the gaps exist regarding the management of the process of innovation with the aim to create a competitive advantage. [source] Effective Safety Management: a Case Study in the Chemical IndustryQUALITY AND RELIABILITY ENGINEERING INTERNATIONAL, Issue 4 2004P. J. M. Sonnemans Abstract A major non-trivial problem within the area of industrial safety management today is to analyse, next to the safety impact of the technical equipment, the safety impact of a ,business process' as currently required by regulation and safety standards. This paper describes a case study of a pesticide company struggling with the question of how to improve the safety of their operational process further and at the same time also improve the reliability of their operational process. According to the literature ,control of the business process' is the keyword to improve the safety and reliability ,performance' of a company. A formal control model is proposed together with a classification system (using maturity levels) to analyse and qualify business processes with respect to their impact on process safety. This method has been applied in a case study where it resulted in a model of a business process. Using the model it was possible to classify the business process control system used and to identify related improvement opportunities. The proposed method showed that, in contrast to the company's perception, it was not the production department that was responsible for most of the problems but the peripheral processes relating to the production department. The interaction between departments caused not only potential safety problems, but also caused system reliability problems. For the company it was demonstrated that the interdependency of the (different activities in the-) operational process is an essential element preventing further improvement if not addressed properly. Copyright © 2004 John Wiley & Sons, Ltd. [source] Accidents, often the result of an ,uncontrolled business process',a study in the (Dutch) chemical industryQUALITY AND RELIABILITY ENGINEERING INTERNATIONAL, Issue 3 2003P. J. M. Sonnemans Abstract Often companies in the (petro-) chemical industry claim that all possible countermeasures against potential accidents have been taken and therefore accidents are unforeseeable. In this paper we question this statement by analysing the pre-warning signals (precursors) preceding a number of industrial accidents. 17 accidents that occurred in the (petro-) chemical industry have been investigated by exploring FACTS, an accident database containing information about industrial accidents worldwide. This paper will demonstrate that the existence of precursor information could have been used to foresee and even prevent these accidents if a proper control action had been initiated. The accidents are analysed further, according to a control model, which was adapted from that of C. Argyris. It demonstrates the ineffectiveness of several elements of business process control loops and that the so-called ,double-loop learning' cycle is more important than the ,single-loop learning' cycle if one considers safety improvement. Copyright © 2003 John Wiley & Sons, Ltd. [source] An Experimental Investigation of Approaches to Audit Decision Making: An Evaluation Using Systems-Mediated Mental Models,CONTEMPORARY ACCOUNTING RESEARCH, Issue 2 2005AMY K. CHOY Abstract The objective of this research is to articulate a decision-making foundation for the systems audit approach. Under this audit approach, the auditor first gains an understanding of the auditee's economic environment, strategy, and business processes and then forms expectations about its performance and financial reporting. Proponents of this audit approach argue that decision making is enhanced because the knowledge of the system allows the auditor to focus on the most important risks. However, there has not been an explicit framework to explain how systems knowledge can enhance decision making. To provide such a framework, we combine mental model theory with general systems theory to produce a hypothesis we refer to as a systems-mediated mental model hypothesis. We test this hypothesis using experimental economics methods. We find that (1) subjects make systematic errors under the setting without an organizing framework provided by the systems information, and (2) the presence of an organizing framework results in lower reporting errors. Importantly, the organizing framework significantly enhances decision making in the settings where the environment changed. Establishing a decision-making foundation for systems audits can provide an important building block that, in part, can contribute to the development of a more effective and efficient audit technology - an important objective now when audits are facing a credibility crisis. [source] Risk Mapping and Key Risk Indicators in Operational Risk ManagementECONOMIC NOTES, Issue 2 2005Sergio Scandizzo In this article I describe a methodology for the mapping of Operational Risk with the objective of identifying the risks inherent in the different steps of a business process, selecting a set of variables providing an estimate for the likelihood and the severity of operational risk (Key Risk Indicators , KRIs) and designing the most appropriate control activities. I then present two examples of how the methodology described can be applied to map risks and of how a set of relevant KRIs can be identified in the front office of a trading business and in the back office of a lending business. Finally, I discuss how the information conveyed by the KRIs can be organised and summarised in order to provide a comprehensive look at the risk profile of the various business lines. The structured presentation of KRIs covering the business processes of a bank is what we call an Operational Risk Scorecard. [source] CRAS-CBR: Internal control risk assessment system using case-based reasoningEXPERT SYSTEMS, Issue 1 2004Sung-Sik Hwang Abstract: Information technology and the Internet have been major drivers for changes in all aspects of business processes and activities. They have brought major changes to the financial statements audit environment as well, which in turn has required modifications in audit procedures. There exist certain difficulties, however, with current audit procedures especially for the assessment of the level of control risk. This assessment is primarily based on the auditors' professional judgment and experiences, not on objective rules or criteria. To overcome these difficulties, we propose a prototype decision support model named CRAS-CBR using case-based reasoning to support auditors in making their professional judgment on the assessment of the level of control risk of the general accounting system in the manufacturing industry. To validate the performance, we compare our proposed model with benchmark performances in terms of classification accuracy for the level of control risk. Our experimental results show that CRAS-CBR outperforms a statistical model and staff auditor performance in average hit ratio. [source] Integrating E-Business XML Business Forms and Rule-Based Agent TechnologiesEXPERT SYSTEMS, Issue 5 2001Tod Sedbrook This study investigates the role of extensible mark-up language (XML) business forms and agent-based computing to support negotiation, management and implementation of inter-organization business processes. We explore recently proposed standards for representing artificial agent exchanges through rule-based inference. An XML representational syntax for standard business forms is developed and applied to augment rule-based agents. A prototype investigates ways to combine knowledge-based agents and business forms to assist business and customers in Web-based conference registration. The implementation helps guide customer decisions and the combination of business forms and rules promotes understandability, testability and adaptability of the registration system. [source] Capital One banks on Six Sigma for strategy execution and culture transformationGLOBAL BUSINESS AND ORGANIZATIONAL EXCELLENCE, Issue 6 2007Aravind Immaneni When a major shift in strategy propelled Capital One Direct Banking business in a new direction, the organization,arming itself with Six Sigma expertise and capabilities,set out to change its management model, redesign its major business processes, and nurture a culture centered around customer focus and continuous improvement. Three years later, the associates have embraced this new culture of customer focus and a commitment to continuous improvement,all with enviable results to the bottom line. The Direct Banking business has been recognized both internally within Capital One and by external organizations with numerous awards for accomplishing this impressive cultural transformation. © 2007 Wiley Periodicals, Inc. [source] Designing and Implementing an Information System for the Dental Office of Branckowitz & YoungACCOUNTING PERSPECTIVES, Issue 4 2008Alex Nikitkov ABSTRACT This case provides students with the opportunity to create a functional information system (IS) for a service company. The case facilitates a guided hands-on experience where students learn to analyze a business entity in the context of its environment; recognize what business processes comprise an entity's value chain; and develop, document, and implement a tailor-made IS to support the entity's operation. In order to keep the amount of development realistic and the system transparent for students, the case focuses on a small service company: a dental office. The case uses a resource,events,agents (REA) analytical framework for modeling and Microsoft Access for IS implementation. The case is structured modularly, enabling instructors to either explain material or demonstrate analysis/development of a segment of an IS in class and then challenge the students to complete the module's development following the instructor's example. Instructors have the flexibility to give students fewer (or additional) directions in developing the information system, depending on the students' backgrounds and abilities. Instructors also have a choice to limit the scope of the development and implementation to any number of four business processes. [source] Using process-oriented holonic (PrOH) modelling to increase understanding of information systemsINFORMATION SYSTEMS JOURNAL, Issue 5 2008Ben Clegg Abstract., Methodologies for understanding business processes and their information systems (IS) are often criticized, either for being too imprecise and philosophical (a criticism often levied at softer methodologies) or too hierarchical and mechanistic (levied at harder methodologies). The process-oriented holonic modelling methodology combines aspects of softer and harder approaches to aid modellers in designing business processes and associated IS. The methodology uses holistic thinking and a construct known as the holon to build process descriptions into a set of models known as a holarchy. This paper describes the methodology through an action research case study based in a large design and manufacturing organization. The scientific contribution is a methodology for analysing business processes in environments that are characterized by high complexity, low volume and high variety where there are minimal repeated learning opportunities, such as large IS development projects. The practical deliverables from the project gave IS and business process improvements for the case study company. [source] A conceptual framework for understanding business processes and business process modellingINFORMATION SYSTEMS JOURNAL, Issue 2 2000Nuno Melão Abstract It is increasingly common to describe organizations as sets of business processes that can be analysed and improved by approaches such as business process modelling. Successful business process modelling relies on an adequate view of the nature of business processes, but there is a surprising divergence of opinion about the nature of these processes. This paper proposes a conceptual framework to organize different views of business processes under four headings. It also aims at providing an integrated discussion of the different streams of thought, their strengths and limitations, within business process modelling. It argues that the multifaceted nature of business processes calls for pluralistic and multidisciplinary modelling approaches. [source] On the design of a real-time knowledge-based system for managing logistics operationsINTELLIGENT SYSTEMS IN ACCOUNTING, FINANCE & MANAGEMENT, Issue 1-2 2006K. H. Chow Over the past 10 years, various kinds of logistics information systems have been developed to store and process all sorts of data and information to support daily logistics operations. However, the logistics planning or decision-making of logistics activity is still executed manually. In this paper, a real-time knowledge-based system (RKBS) is designed to support logistic service providers in making decisions during the stage of logistics planning and operation by extracting, sharing and storing real-time logistics knowledge. The proposed system, which is suitable for usage in different business processes in a warehouse operating environment, is developed by integrating radio-frequency identification, online analytical processing, case-based reasoning technologies, and a branch-and-bound resource-route-optimizing programming model. Through applying the RKBS in GENCO, a US-based logistics service company, the overall logistics servicing level is enhanced through accurate decision-making and planning of warehouse operations. Copyright © 2007 John Wiley & Sons, Ltd. [source] Business process semi-automation based on business model managementINTELLIGENT SYSTEMS IN ACCOUNTING, FINANCE & MANAGEMENT, Issue 4 2002Koichi Terai It is important to respond to customers' requirements more rapidly than ever before due to the recent trend in e -business and its technologies. In order to achieve an agile response, we have to manage business models, to re,ect the changes in the models and to develop or modify IT systems for further chances. This paper proposes a management framework of layered enterprise models. The proposed framework consists of a business model repository and a software repository, and de,nes three different grain sizes of modeling layers, namely business modeling, business process modeling and business application modeling, in order to support business modeling and application development. This framework helps us to develop business application in incremental deployment of analysis, design, and implementation to execute business processes. We have implemented a prototype environment using Java. Each repository's contents are described using XML so that the repositories are interoperable. Copyright © 2003 John Wiley & Sons, Ltd. [source] Auditor Detected Misstatements and the Effect of Information TechnologyINTERNATIONAL JOURNAL OF AUDITING, Issue 3 2004William F. Messier Jr. This paper presents information on the causes and detection of misstatements by auditors and the relationship of those misstatements with information technology (IT). The last major study of misstatements and IT used data that were gathered in 1988. In the intervening period, there have been significant changes in IT, possibly altering the error generation and detection process. Two research questions related to detected misstatements and the effect of IT are examined. The six largest public accounting firms in Norway provided data from 58 engagements. We find that (1) the major causes of misstatements were missing, poorly designed, and improperly applied controls; inadequate methods used to select, train and supervise accounting personnel; and an excessive workload for accounting personnel, (2) missing and poorly designed controls, and excessive workload for accounting personnel were more likely to be causes of misstatements in computerized business processes than those that were not computerized, and (3) the increased use of tests of details over attention directing procedures on audits appears to result from auditors deciding that it is more effective or efficient to conduct such tests than rely upon IT controls. These findings have important implications for both audit practitioners and researchers. [source] The Elusive Underpinnings of U.S. Venturesomeness (If Not Prosperity),JOURNAL OF APPLIED CORPORATE FINANCE, Issue 2 2009Amar Bhidé This article explores the question of how the U.S. economy has managed to maintain (or even increase) its lead over other nations in per capita income and the average productivity of its workforce. The answer provided in the author's recent book is that such productivity depends on the greater willingness and effectiveness of U.S. consumers and businesses in making use of innovations in products and business processes. But this begs the question: What accounts for the increase in the innovative capabilities or effectiveness of U.S. consumers and businesses, both over time and relative to that of their global counterparts? After starting with the conventional "supply-side" focus on low taxes, limited regulatory barriers, and strong property rights, the author goes on to shift the main emphasis to the following six "institutional" contributors to U.S. prosperity: ,Breadth of participation: the modern U.S. economy draws, to a greater extent than either its global competitors or the U.S. of a century ago, on the contributions of far more individuals both as developers and as users of new products. ,Organizational diversity and specialization: the evolution of new forms of organization in the U.S., from small venture capital-backed firms to huge public corporations with dispersed ownership, has enabled the system to use the contributions of many individuals more effectively. ,Changes in common beliefs and attitudes: greater receptiveness to technological change has accelerated the adoption of new products in all countries, but especially in the U.S. ,Increased pressure for growth: the "grow or die" imperative faced by U.S. businesses has encouraged them to look for help from new technologies. ,The professionalization of management and sales functions,a distinctively U.S. phenomenon whose beginnings can be traced to IBM in the 1920s,has improved the capacity of modern U.S. organizations to develop markets and use new products. ,The expansion of higher education, to a far greater extent in the U.S. than elsewhere, has increased the supply of individuals with habits and attitudes that improve their ability to develop and use innovations. [source] Product specification and agribusiness chain coordination: introducing the coordination differential conceptAGRIBUSINESS : AN INTERNATIONAL JOURNAL, Issue 1 2009Altair Dias de Moura As customers increasingly demand more specific products, firms are adopting new business approaches to satisfy customers and cope with competition. Efforts to satisfy ever more demanding markets appear to be associated with increased chain coordination, yet the relationship between these two factors is unclear. This research addresses the factors that affect chain coordination, focusing on the management of business processes to meet product specifications for customers. Five fresh meat New Zealand chains were the focus of multiple case study research. Results suggest that chains use different strategies and coordination mechanisms to deliver desired product specifications. More important, while product specifications are related to chain coordination as expected, the relationship is mediated by the coordination differential,the type and amount of effort that firms employ in their business processes to achieve the desired specifications. The nature and implication of the coordination differential concept are discussed. [L140, L150, L170]. © 2009 Wiley Periodicals, Inc. [source] The Economic and Environmental Implications of Centralized Stock KeepingJOURNAL OF INDUSTRIAL ECOLOGY, Issue 2 2002H. Scott Matthews Summary Recent changes to the management of inventory and warehousing methods have created significant changes in business processes. These changes have produced economic savings to firms from reduced handling of supplies. The system-wide impacts of this shift in methods on overall cost and the environment are still unclear, however. Reductions in inventories can provide significant environmental savings. In this article, we analyze the changes in inventory control methods and assess the environmental and cost tradeoffs between increased trucking and more efficient centralized warehouses. We consider the case of consolidating the spare-parts inventory at U.S. Department of Defense warehouses and discuss similarities to other existing businesses. The case suggests large economic and environmental benefits due to reductions in warehousing expenses, despite higher transportation costs. [source] Leasing in Russia: A Case StudyJOURNAL OF INTERNATIONAL FINANCIAL MANAGEMENT & ACCOUNTING, Issue 2 2006Sergey V. Pakhtusov As Russia goes through the process of converting from a command to a market economy, many old business processes and standards had to be terminated and new methods implemented. Leasing is an example of a technique long in use in more developed economies that has been transplanted to Russia, with changes made to reflect the particular circumstances there. This paper examines the current state of leasing in Russia by concentrating on the experiences of one leasing company: Volgopromleasing. Interest rates and inflation rates that fluctuate widely and are sometimes extremely high, as well as a legislative environment that may be expected to change are some of the challenges faced by the firm. However, compensating opportunities exist: many Russian firms desperately need to update their equipment, the government is strongly interested in promoting rapid economic growth, and the legislation currently in effect favors leasing over other methods of acquiring fixed assets. Although leasing has the potential to assist Russian firms in modernizing and growing, and, therefore, to help the Russian economy in its effort to rapidly move to a new market economy, this can only occur in conjunction with other economic initiatives that also provide for growth and stabilization. [source] Modelling the evolution of legacy systems to Web-based systemsJOURNAL OF SOFTWARE MAINTENANCE AND EVOLUTION: RESEARCH AND PRACTICE, Issue 1-2 2004Janet Lavery Abstract To advance operational legacy systems, with their out-of-date software, distributed data and entrenched business processes, to systems that can take advantage of current Web technologies to give consistent, customized and secure access to existing information bases and legacy systems is a complex and daunting task. The Institutionally Secure Integrated Data Environment (INSIDE) is a collaborative project between the Universities of St Andrews and Durham that is addressing the issues surrounding the development and delivery of integrated systems for large institutions, constrained by the requirement of working with the existing information bases and legacy systems. The work has included an exploration of the incremental evolution of existing systems by building Web-based value-added services upon foundations derived from analysing and modelling the existing legacy systems. Progressing from initial informal models to more formal domain and requirements models in a systematic way, following a meta-process incorporating good practice from domain analysis and requirements engineering has allowed the project to lay the foundation for its development of Web-based services. Copyright © 2004 John Wiley & Sons, Ltd. [source] The maintenance implications of the customization of ERP softwareJOURNAL OF SOFTWARE MAINTENANCE AND EVOLUTION: RESEARCH AND PRACTICE, Issue 6 2001Ben Light Abstract Enterprise resource planning (ERP) software is a dominant approach for dealing with legacy information system problems. In order to avoid invalidating maintenance and development support from the ERP vendor, most organizations reengineer their business processes in line with those implicit within the software. Regardless, some customization is typically required. This paper presents two case studies of ERP projects where customizations have been performed. The case analysis suggests that while customizations can give true organizational benefits, careful consideration is required to determine whether a customization is viable given its potential impact upon future maintenance. Copyright © 2001 John Wiley & Sons, Ltd. [source] Defining a knowledge strategy framework for process aligned organizations: an IBM caseKNOWLEDGE AND PROCESS MANAGEMENT: THE JOURNAL OF CORPORATE TRANSFORMATION, Issue 2 2008Stephen McLaughlin Many organizations struggling to capitalize on their knowledge assets tend to let their knowledge management systems emerge from existing IT systems and infrastructure. Within a complex business environment this can cause a mismatch between how knowledge assets are, and should be managed. In order to help organizations develop dynamic and effective KM systems, the authors' suggest that organizations need to re-think how knowledge is created and shared around their core business processes. To be more specific the author's contend that for organizations where inter/intra organizational collaboration is vital to overall end-to-end performance, such as in a supply chain, organizations need to consider first the relationship between what the authors see as four key components. These are knowledge strategy, core process optimization, core process performance and knowledge barriers. This paper will explain why these components are important, and the relationship between them. The findings put forward in this paper are based on research concerned with improving process performance through knowledge transfer. The research follows a critical theory approach to identify best knowledge transfer practice across complex organizations. The research is exploratory in nature and a case study methodology is used to support this line of inductive theory building. The findings presented are based on data collated within, and across IBM's integrated supply chain. Copyright © 2008 John Wiley & Sons, Ltd. [source] Strategic processes @ Nike,making and doing knowledge managementKNOWLEDGE AND PROCESS MANAGEMENT: THE JOURNAL OF CORPORATE TRANSFORMATION, Issue 1 2008George Stonehouse This paper contrasts theory with practice through a case study of strategic processes of knowledge management (KM) at Nike Incorporated. From its origins as a small specialist enterprise in 1972 to a multi-billion dollar global brand, the corporation has been continuously at the forefront of developments in management practice and business innovation. This case study has been compiled from interviews with senior managers and numerous secondary sources. The paper begins with a discussion of an insider perspective on the trajectory of the organization in terms of its strategic goals and decisions on markets, customers, products, services and business processes. It then goes on to explore and critique the dynamic interplay of the processes of strategizing, learning, creativity and innovation at Nike as the basis for its knowledge-based competitive advantage (CA). The case thus represents KM as a unique combination of processes in which learning; strategy and creativity are organized and strategically embedded within a large global organization. This has implications for future theorizing in KM, which, as we illustrate in this paper, demands a more integrative approach to research and practice. One of the key lessons for practice is that span of activity, as well as strategy, will influence the relationship between strategizing, organizing and learning and this interplay determines the success (or failure) of KM. Copyright © 2008 John Wiley & Sons, Ltd. [source] | |||||||||||||||||||||||||||||||