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User Responses (user + response)
Selected AbstractsMCORE: a context-sensitive recommendation system for the mobile WebEXPERT SYSTEMS, Issue 1 2007Joon Yeon Choi Abstract: Recommendation systems for the mobile Web have focused on endorsing particular types of content to users. Today, mobile service providers have a more direct recommendation channel, namely the short messaging service. Therefore, mobile service providers should consider both the timing and context of recommendation messages (push messages) that are sent to users. Mobile service providers can learn context-specific user preferences by analysing mobile Web use logs and user responses to push messages. In this paper, we present a context-sensitive recommendation system that can be used to select the optimal context in which to send recommendation messages. We call this system the mobile context recommender system (MCORE). We compared user responses to push messages delivered in and out of suitable contexts as determined by MCORE. The precision of push messages delivered within a suitable context was higher than that of messages delivered outside of one. [source] Involving mental health service users in quality assuranceHEALTH EXPECTATIONS, Issue 2 2006Jenny Weinstein BPhil BA(Hons) Msc Abstract Objective, This study compares the process and outcomes of two approaches to engaging mental health (MH) service users in the quality assurance (QA) process. Background, QA plays a significant role in health and care services, including those delivered in the voluntary sector. The importance of actively, rather than passively, involving service users in evaluation and service development has been increasingly recognized during the last decade. Design, This retrospective small-scale study uses document analysis to compare two QA reviews of a MH Day Centre, one that took place in 1998 as a traditional inspection-type event and one that took place in 2000 as a collaborative process with a user-led QA agenda. Setting and participants, The project was undertaken with staff, volunteers and service users in a voluntary sector MH Day Centre. Intervention, The study compares the management, style, evaluation tools and service user responses for the two reviews; it considers staff perspectives and discusses the implications of a collaborative, user-led QA process for service development. Results, The first traditional top,down inspection-type QA event had less ownership from service users and staff and served the main purpose of demonstrating that services met organizational standards. The second review, undertaken collaboratively with a user-led agenda focused on different priorities, evolving a new approach to seeking users' views and achieving a higher response rate. Conclusions, Because both users and staff had participated in most aspects of the second review they were more willing to work together and action plan to improve the service. It is suggested that the process contributed to an evolving ethos of more effective quality improvement and user involvement within the organization. [source] Level of service analysis for airport baggage claim with a case study of the Calgary International AirportJOURNAL OF ADVANCED TRANSPORTATION, Issue 2 2010Anderson Ribeiro Correia Abstract This work presents a methodology to evaluate the level of service (LOS) of an airport baggage claim. A psychometric scaling technique is employed to obtain quantitative data from qualitative data (user responses as a function of five rating categories). Regression analysis is applied to obtain a statistically valid relationship between user responses and observed operational indicators. The proposed model is developed from a case study of the West Jet baggage claim area at the Calgary International Airport , Canada, where 62 passengers have been observed and interviewed. The collected data allowed the proposal of standards, which indicate tolerable limits as a function of various LOS ranges (A,E). The results are useful for managers and designers on assessing the LOS offered in a terminal, but also during the planning and design stages of an airport. Copyright © 2010 John Wiley & Sons, Ltd. [source] Email Flaming Behaviors and Organizational ConflictJOURNAL OF COMPUTER-MEDIATED COMMUNICATION, Issue 1 2008Anna K. Turnage This study explores whether the attributes listed in the literature on flaming in email are considered characteristic of flaming by actual email users. Through the creation of a semantic differential scale,called the Message Invectives Scale,the study took eight concepts found in more than 20 research articles on flaming and examined email users' responses to a set of 20 messages in relation to those eight characteristics. Findings indicate that in each of the 20 cases, six of the original eight concepts relate to each other to form a common set, which also correlates positively with perceptions of flaming. Some of the messages that scored high for flaming contained profanity, all capital letters, excessive exclamation points or question marks, indicating that these attributes also relate to flaming. Based on these findings, recommendations are advanced as to how email should be used to avoid negative attributes that can lead to organizational conflict. [source] Users' subjective evaluation of electronic vision enhancement systemsOPHTHALMIC AND PHYSIOLOGICAL OPTICS, Issue 2 2009Louise E. Culham Abstract The aims of this study were (1) to elicit the users' responses to four electronic head-mounted devices (Jordy, Flipperport, Maxport and NuVision) and (2) to correlate users' opinion with performance. Ten patients with early onset macular disease (EOMD) and 10 with age-related macular disease (AMD) used these electronic vision enhancement systems (EVESs) for a variety of visual tasks. A questionnaire designed in-house and a modified VF-14 were used to evaluate the responses. Following initial experience of the devices in the laboratory, every patient took home two of the four devices for 1 week each. Responses were re-evaluated after this period of home loan. No single EVES stood out as the strong preference for all aspects evaluated. In the laboratory-based appraisal, Flipperport typically received the best overall ratings and highest score for image quality and ability to magnify, but after home loan there was no significant difference between devices. Comfort of device, although important, was not predictive of rating once magnification had been taken into account. For actual performance, a threshold effect was seen whereby ratings increased as reading speed improved up to 60 words per minute. Newly diagnosed patients responded most positively to EVESs, but otherwise users' opinion could not be predicted by age, gender, diagnosis or previous CCTV experience. User feedback is essential in our quest to understand the benefits and shortcoming of EVESs. Such information should help guide both prescribing and future development of low vision devices. [source] | |||||||||||||