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Team Dynamics (team + dynamics)

Distribution by Scientific Domains
Medical Sciences40%

Selected Abstracts

Once More With Feeling: Ethnographic Reflections on the Mediation of Tension in a Small Team of Call Centre Workers

GENDER, WORK & ORGANISATION, Issue 5 2005
Matthew J. BrannanArticle first published online: 12 AUG 200
This article explores the labour process of a team of call-centre workers based in a multi-client call centre in the West Midlands. Founded on the basis of a 13-month ethnographic study into workplace resistance in call-centre environments, this article provides insights into control in call centres, focusing on sexuality, internal team dynamics and discipline. It is argued that control is exerted through management and information technology but it is crucially exerted laterally in the team and sexuality is an important medium of such control. This article focuses specifically on how worker sexuality is deployed to regulate the tension between contradictory imperatives faced by workers. The article then considers the emotional content of the call-centre labour process, arguing that the apparent resolution of potentially contradictory logic, in fact, depends upon the development by call-centre workers, encouraged by more senior employees, of informal, pseudo-sexualized client relations at the point of production. Crucially however the fieldwork reveals that the demands placed upon customer service representatives are subtly gendered. [source]

A model of information systems development project performance

INFORMATION SYSTEMS JOURNAL, Issue 4 2000
Philip Yetton
abstract. Performance in information systems development (ISD) projects can be critical to business success. But, while project performance has been the subject of much debate, there has been little empirical research into its determinants. A survey of IS projects in the UK and New Zealand is analysed to test hypotheses concerning performance in terms of both project completion and budget (time-cost) variances. Subsequently, a secondary analysis of the findings is used to build a more complete empirical model of project performance. The paper helps to develop the theory of IS development project performance and also has significant implications for practice. Discussion of the findings highlights the importance of project team dynamics, risk management, senior management support for strategic projects and user participation in ensuring successful IS project performance. [source]

Automated Creativity: Digital Morphology and the Design Process

JOURNAL OF INTERIOR DESIGN, Issue 3 2007
Kathleen Gibson M.A.
ABSTRACT Literature shows that traditional creative methods may reinforce repetitive and habitual behavior resulting in ineffective environmental design solutions (Lawson, 1980; Lang, 1987; Laseau, 1989). Two case studies explored the use of an automated system called cyber-ideation (Gibson, 2000b) as a method to stimulate idea generation. This procedure employed individual and team involvement, recursive and linear exploration, and manual and digital processes. Analysis compared students' production using traditional ideation processes with that resulting from cyber-ideation. Results from this case study found that: 1) digital creation was more linear when evaluated against traditional ideation output, 2) cyber-ideation had a positive impact on team dynamics, and 3) automated output possessed greater surface delineation when compared with subjects' manual sketching. [source]

Group decisions in oncology: Doctors' perceptions of the legal responsibilities arising from multidisciplinary meetings

JOURNAL OF MEDICAL IMAGING AND RADIATION ONCOLOGY, Issue 3 2008
MA Sidhom
Summary There is growing consensus that multidisciplinary meetings (MDMs) are the optimal means of arriving at a comprehensive treatment plan for cancer patients. However, if a patient was grieved by a decision made by an MDM and wished to recover damages, the courts would find all involved consultants responsible for decisions related to their area of expertise. The aim of this study was to assess (i) whether doctors participating in oncology MDMs are aware that they are individually accountable for the MDM decisions and (ii) whether MDMs are conducted in a way that reflects this individual responsibility. A 35-question survey was developed and peer reviewed. Doctors attending MDMs in four Australian tertiary-care hospitals were invited to respond. One hundred and thirty-six responses (91% response rate) were received from 18 MDMs across 4 hospitals. Only 48% of doctors believe they are individually liable for decisions made by the MDM. This awareness was greater for an MDM where the patient attends, than in those that were ,discussion only' (58 vs 37%; P = 0.036). Seventy-three per cent stated they would like further education about their legal responsibilities in MDMs. Thirty-three per cent of doctors feel that the MDM discussion environment is suboptimal and radiation oncologists are significantly more likely to hold this view. Even though 85% of doctors have disagreed with the final MDM decision in an important way at some time, 71% did not formally dissent on those occasions. Doctors should be made aware of the legal implications of their participation in MDMs. A greater awareness of these responsibilities and improved team dynamics should optimize patient outcomes while limiting exposure of participants to legal liability. [source]

A mixed-methods study of interprofessional learning of resuscitation skills

MEDICAL EDUCATION, Issue 9 2009
Paul Bradley
Objectives, This study aimed to identify the effects of interprofessional resuscitation skills teaching on medical and nursing students' attitudes, leadership, team-working and performance skills. Methods, Year 2 medical and nursing students learned resuscitation skills in uniprofessional or interprofessional settings, prior to undergoing observational ratings of video-recorded leadership, teamwork and skills performance and subsequent focus group interviews. The Readiness for Interprofessional Learning Scale (RIPLS) was administered pre- and post-intervention and again 3,4 months later. Results, There was no significant difference between interprofessional and uniprofessional teams for leadership, team dynamics or resuscitation tasks performance. Gender, previous interprofessional learning experience, professional background and previous leadership experience had no significant effect. Interview analysis showed broad support for interprofessional education (IPE) matched to clinical reality with perceived benefits for teamwork, communication and improved understanding of roles and perspectives. Concerns included inappropriate role adoption, hierarchy issues, professional identity and the timing of IPE episodes. The RIPLS subscales for professional identity and team-working increased significantly post-intervention for interprofessional groups but returned to pre-test levels by 3,4 months. However, interviews showed interprofessional groups retained a ,residual positivity' towards IPE, more so than uniprofessional groups. Conclusions, An intervention based on common, relevant, shared learning outcomes set in a realistic educational context can work with students who have differing levels of previous IPE and skills training experience. Qualitatively, positive attitudes outlast quantitative changes measured using the RIPLS. Further quantitative and qualitative work is required to examine other domains of learning, the timing of interventions and impact on attitudes towards IPE. [source]