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Service Organisations (service + organisation)

Distribution by Scientific Domains
Business, Economics, Finance and Accounting28%

Selected Abstracts

Community mental healthcare in England: associations between service organisation and quality of life

HEALTH & SOCIAL CARE IN THE COMMUNITY, Issue 6 2002
Justine Schneider
Abstract The present authors set out to explore the relationship between different forms of service organisation and quality of life (QoL) for service users. Four mental health trusts and their corresponding social services departments were recruited to exemplify: (1) high and low levels of integration between health and social services; and (2) high and low levels of targeting at users with severe mental health problems. The authors used the Lancashire Quality of Life Profile, and chose their sample size to be able to detect a difference of 0.5 in subjective satisfaction scales. Analysis of covariance was used to investigate the simultaneous impact of variables representing user characteristics, objective and subjective QoL, and service organisation. Two hundred and sixty users selected at random from the active caseloads of mental health services in the four districts were interviewed at time 1 and 232 people were interviewed 6 months later (time 2). No bias was detected in the non-respondents at time 2. The authors found few differences between districts. As in other similar studies, QoL seemed to be stable for the whole sample over time. In 6 months, general satisfaction with leisure increased and the number of people who had been in hospital fell. Negative affect score was the only variable found to be associated with subjective QoL, and no predictors of objective QoL were identified. There was some evidence of better objective outcomes for people in receipt of integrated mental health services. They socialised more, and seemed to have less difficulty accessing police and legal services. The results also suggest that interventions targeted at negative affect could have benefits for subjective QoL. [source]

Negotiating and managing partnership in primary care

HEALTH & SOCIAL CARE IN THE COMMUNITY, Issue 5 2001
Julie Charlesworth
Abstract In the UK public service organisations are increasingly working together in new partnerships, networks and alliances, largely stimulated by government legislation, which aims to encourage ,joined-up' policy-making. This is particularly prevalent in health-care where local government, health authorities and trusts, voluntary and community groups are extending existing, and developing new, forms of partnership, particularly around Health Improvement Programmes and new primary care organisations. This paper explores two main aspects of how these new interorganisational relationships are being developed and managed and is based on research conducted in one case study locality. First, the new structures of partnership in primary care are mapped out, together with discussion on why these particular patterns of relationship between statutory and voluntary sector organisations have emerged, exploring both centrally and locally determined influences. Secondly, the paper explores the tensions associated with working within new policy-making and management structures, and how the additional demands of audit, performance measurement and the sheer pace of change, pose a potential threat to the partnership process. [source]

Strategic performance options in professional service organisations

HUMAN RESOURCE MANAGEMENT JOURNAL, Issue 2 2000
Hans Doorewaard
First page of article [source]

In Search of the Audit Society: Some Evidence from Health Care, Police and Schools

INTERNATIONAL JOURNAL OF AUDITING, Issue 1 2000
Mary Bowerman
Claims that we are moving towards an ,audit society' (Power 1994, 1997) are fuelled by the emergence of a wealth of audit and other performance monitoring initiatives. To date, however, very little empirical evidence has been gathered on the precise nature, role and scope of this ,society'. This paper draws on academic literature, official and unofficial reports and interviews with auditors, inspectors and auditees across three major public service organisations. The paper argues that audit is just one aspect of a broader, but rapidly evolving, ,performance measurement society'; other important elements of which include the growth of inspection and self-assessment. Public sector audit emerges as an increasingly questionable function. The remainder of the paper dismantles some of the myths associated with its practice, particularly regarding its public visibility and contribution in terms of enhancing processes of public service delivery, management and accountability. [source]

Trust, risk and control within an indigenous,non-indigenous social service partnership

INTERNATIONAL JOURNAL OF SOCIAL WELFARE, Issue 3 2007
Peter Walker
Partnerships between organisations are seen as one of the building blocks of the ,third way' approach to welfare provision in both Europe and New Zealand. While there is much discussion on building social capital and partnership working, such partnerships are usually perceived as being between government and community or private organisations. There is a gap in the literature in two specific areas: partnerships formed between two community-based social service organisations and partnerships formed between indigenous, or immigrant peoples, and non-indigenous organisations. This article explores such a partnership , that between the Ngai Tahu Maori Law Centre (an indigenous organisation) and the Dunedin Community Law Centre (a non-indigenous organisation). The article analyses this relationship and strategies employed by both organisations to develop trust, diminish risk and equalise control. Lastly, the article suggests that the model of interaction articulated here could be promulgated to other sites within the social services in New Zealand and the Americas, and within the European context. [source]

Linking Situational Constraints to Customer Satisfaction in a Service Environment

APPLIED PSYCHOLOGY, Issue 1 2005
Vicente Martínez-Tur
Cet article examine les rapports entre la satisfaction de la clientèle et les contraintes relevant des situations techniques et sociales. A cette fin, une enquête de terrain fut réalisée auprès d'un échantillon de 57 managers et 835 clients d'organisations de service. On a recensé les contraintes sociales et techniques vécues par les managers. La satisfaction des clients a également été mesurée avec plusieurs aspects des services. En général, l'absence de situation contraignante dans les organisations de service était en relation positive avec la satisfaction de la clientèle. Les résultats montrent aussi que la seule contribution des contraintes techniques à la satisfaction des clients était supérieure à celle des contraintes sociales. Nous signalons des implications managériales et des orientations pour les futures recherches portant sur les relations entre les contraintes et la satisfaction des clients. This paper aims to test the links of social and technical situational constraints to customer satisfaction with services. To this end, a field survey study was conducted using a sample of 57 managers and 835 customers of service organisations. We studied social and technical constraints perceived by managers. Customer satisfaction with several service attributes was also measured. In general, a lack of situational constraints in service organisations was positively associated with customer satisfaction. The results also showed that the unique contribution of technical constraints to customer satisfaction was greater than that of social constraints. We point out managerial implications and future directions for research on constraints,customer satisfaction relationships. [source]